Legal

Privacy Policy

Last updated: July 4, 2026

1. Introduction

NiaCraft Solutions ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services and products including NiaSMS, Orderly, and NiaEvents.

2. Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, company name, and messages you send through our contact forms
  • Account information: login credentials and profile details when you register for our products or client portals
  • Usage data: pages visited, features used, device type, browser, IP address, and general analytics data
  • Project information: content and materials you provide for service delivery
  • Payment information: billing details processed through secure third-party payment providers (we do not store full card numbers on our servers)

3. How We Use Your Information

We use collected information to:

  • Respond to enquiries and provide customer support
  • Deliver, maintain, and improve our services and products
  • Process transactions and send service-related communications
  • Send updates, newsletters, or promotional content where you have opted in
  • Monitor website performance and enhance user experience
  • Comply with legal obligations and protect against fraud or misuse

4. Legal Basis for Processing

We process personal data based on your consent, the performance of a contract, our legitimate business interests (such as improving our services), or compliance with applicable legal requirements under Tanzanian law and other relevant regulations.

5. Sharing of Information

We do not sell your personal information. We may share data with:

  • Trusted service providers who assist with hosting, email delivery, analytics, or payment processing
  • Professional advisers where required for legal, accounting, or compliance purposes
  • Law enforcement or regulatory authorities when required by law

All third parties are expected to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and client records may be retained for the duration of our business relationship and a reasonable period thereafter.

7. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, analyse traffic, and improve functionality. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

We may also store your theme preference (light or dark mode) in your browser's local storage.

8. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information, subject to legal exceptions
  • Withdraw consent for marketing communications at any time
  • Object to or restrict certain processing activities

To exercise these rights, contact us using the details below.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to external sites such as social media platforms. We are not responsible for the privacy practices of those third-party websites and encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

For privacy-related questions or requests, please contact: